Confusing Common Causes With Special

Defects Are Not Free. Somebody Makes Them, And Gets Paid For Making Them.

It Is Management's Job To Direct The Efforts Of All Components Toward The Aim Of The System. The First Step Is Clarification: Everyone In The Organization Must Understand The Aim Of The System, And How To Direct His Efforts Toward It. Everyone Must Understand The Damage And Loss To The Whole Organization From A Team That Seeks To Become A Selfish, Independent, Profit Center.

Information Is Not Knowledge. Let's Not Confuse The Two.

The Job Can't Be Finished Only Improved To Please The Customer.

Learning Is Not Compulsory; It's Voluntary... But To Survive, We Must Learn.