And I'd Say One Of

If You Really Got The Right People, And You've Got Them Working Together As A Team, Whether It's In Business, Whether It's In Science, Whether It's In Politics, You Can Make A Big Difference.

There Are No Road Signs To Help Navigate. And, In Fact, No One Has Yet Determined Which Side Of The Road We're Supposed To Be On.

When I Was Trying To Popularize The Concept Of The Internet - Ten Or 15 Years Ago - I Came Up With This Concept Of "the 5 Cs." Services Needed To Have Content, Context, Community, Commerce, And Connectivity. After That, When I Was Trying To Think Of What The Key Management Principles Were To Build Into The Culture, I Started Talking About The Ps. The P's Were Things Like Passion, Perseverance, Perspective And People. I Think The People Aspect Is Really The Most Important One.

I Think The More You Have A Generalist Perspective, I Think Sometimes The More You Can Kind Of See Through The Forest And The Trees. And When It Gets A Little Bit Cloudy, You Know, Have Some Sense Of, "well, Maybe This Might Happen Or Maybe That Might Happen." So I Really Am A Big Believer In Liberal Arts Education. I Think It's Better - Particularly In These Kind Of Uncertain Times - To Know A Little Bit About A Lot Of Things As Opposed To Being Expert In One Thing.

I'm Probably Never Going To Be Satisfied With Anything We Do. I Think There's Always The Possibility Of Doing Better. And I'd Say We're Doing Better Than We Were A Year Ago, In Terms Of Delivery And Quality Of Service, But Nowhere Near What We Should Be Doing .