Absence Of Defects Does Not

A Leader Knows Who Is Outside Of The System And Needs Special Help.

No One Can Measure The Loss Of Business That May Arise From A Defective Item That Goes Out To A Customer.

Management Does Not Know What A System Is.

...a Person And An Organization Must Have Goals, Take Actions To Achieve Those Goals, Gather Evidence Of Achievement, Study And Reflect On The Data And From That Take Actions Again. Thus, They Are In A Continuous Feedback Spiral Toward Continuous Improvement. This Is What 'kaizan' Means.

In God We Trust; All Others Bring Data.