The Key Is In Not

We Simply Assume That The Way We See Things Is The Way They Really Are Or The Way They Should Be. And Our Attitudes And Behaviors Grow Out Of These Assumptions.

What You See Often Depends On What You Are Looking For.

If You Don't Set Your Goals Based Upon Your Mission Statement, You May Be Climbing The Ladder Of Success Only To Realize, When You Get To The Top, You're On The Wrong Building.

Success In One Role Can't Justify Failure In Another.

In Many Situations Involving Service Recovery - The Problem Itself Became The Catalyst For The Creation Of Even Greater Trust As The Companies Took The Issues Head-on And Worked Through The Difficult Problem In A Way That Restored Confidence.