Success Is Empty If You

Many Companies Today Are Reducing Hours Of Full-time People To Get Under The Minimum So They Don't Have To Pay Health Care Costs. I Just Shake My Head Because That's Not Going To Build Long-term Value And Trust With Your People.

Customers Have Different Need States And Life Experiences.

You Walk Into A Retail Store, Whatever It Is, And If There's A Sense Of Entertainment And Excitement And Electricity, You Wanna Be There.

When It Comes To Starbucks, I Take Every Threat Very Personally.

We Will Never-and I Mean Never-turn Our Backs On Our Employees.