Contrary To What Most People

We Can't Live Without Eating, But We Don't Live To Eat.

In Many Situations Involving Service Recovery - The Problem Itself Became The Catalyst For The Creation Of Even Greater Trust As The Companies Took The Issues Head-on And Worked Through The Difficult Problem In A Way That Restored Confidence.

Suppose You Were To Come Upon Someone In The Woods Working Feverishly To Saw Down A Tree. "what Are You Doing?" You Ask. "can't You See?" Comes The Impatient Reply. "i'm Sawing Down This Tree." "you Look Exhausted!" You Exclaim. "how Long Have You Been At It?" "over Five Hours," He Returns, "and I'm Beat! This Is Hard Work." 'well, Why Don't You Take A Break For A Few Minutes And Sharpen That Saw?" You Inquire. "i'm Sure It Would Go A Lot Faster." "i Don't Have Time To Sharpen The Saw," The Man Says Emphatically. "i'm Too Busy Sawing!"

Listen To Your Conscience Regarding Something That You Simply Know You Should Do, Then Start Small On It - Make A Promise And Keep It. Then Move Forward And Make A Little Larger Promise And Keep It. Eventually You'll Discover That Your Sense Of Honor Will Become Greater Than Your Moods, And That Will Give You A Level Of Confidence And Excitement That You Can Move To Other Areas Where You Feel You Need To Make Improvements Or Give Service.

While You Can Think In Terms Of Efficiency In Dealing With Time, A Principle-centered Person Thinks In Terms Of Effectiveness In Dealing With People.