An Enterprise Is A Community

Strategy Making Needs To Function Beyond The Boxes To Encourage The Informal Learning That Produces New Perspectives And New Combinations... Once Managers Understand This, They Can Avoid Other Costly Misadventures Caused By Applying Formal Techniques, Without Judgement And Intuition, To Problem Solving.

If You Ask Managers What They Do, They Will Most Likely Tell You That They Plan, Organise, Co-ordinate And Control. Then Watch What They Do. Don't Be Surprised If You Can't Relate What You See To Those Four Words.

Organizations Should Be Built And Managers Should Be Functioning So People Can Be Naturally Empowered. If Someone's Doing Their Job, If Someone's Working In One Of Your Warehouses, Say, They Should Know Their Job Better Than Anybody. They Don't Need To Be 'empowered,' But Encouraged And Left Alone To Be Able To Do What They Know Best.

The Great Myth Is The Manager As Orchestra Conductor. It's This Idea Of Standing On A Pedestal And You Wave Your Baton And Accounting Comes In, And You Wave It Somewhere Else And Marketing Chimes In With Accounting, And They All Sound Very Glorious. But Management Is More Like Orchestra Conducting During Rehearsals, When Everything Is Going Wrong.

Organizations Are Communities Of Human Beings, Not Collections Of Human Resources